Online enhance corrective feedback for ESL learners Free Essays

The purpose of the research is to look into the value of online enhanced disciplinary feedback for non-native talkers of English. It is analyzing in three countries which are the quality of their interaction online, their perceptual experiences and the rivals encountered. The research is done as when the research worker found that many foreign pupils in many western universities holding hapless linguistic communication accomplishments and experient civilization daze. We will write a custom essay sample on Online enhance corrective feedback for ESL learners or any similar topic only for you Order Now Due to this job, they do non cognize what is appropriate and what is non. Hence, this probe on the value of online enhanced disciplinary feedback ( OECF ) is to develop their linguistic communication accomplishments and acquire them to socialise positively with the hosting pupils while prosecuting their academic classs. The research worker used qualitative and quantitative tools to garner informations in his survey. The Conversation Analysis and end-project study as the two chief instruments used both for NNSs and NSs. Conversation Analysis takes into history of the three facets of interaction in order to keep the quality discourse. There are ( 1 ) inductions of subjects, ( 2 ) petitions for elucidation and ( 3 ) elaborated replies to inquiries. To prolong the linguistic communication consciousness, the analysis included self-correction, blessings as preferable responses and incorporations of the corrected signifier or significance. The information collected was from hebdomad one to hebdomad eight. As for the end-project study, the research worker wants to cognize the penetrations on the value of OECF from both NNSs and NSs positions. By acquiring the topics to interact, the research worker was selected MSN courier for on-line synergistic tools as it is practical to the users. However, participants were reminded non to utilize their private electronic mails for this undertaking. Due to this, participants were given an option to open new histories on hotmail and trip new MSN courier. The participants were the international pupils from the Language Centre of the University of Dundee. They were 10 pupils from diverse background ; seven Chinese, one Italian, and two Indians. They were in-between stripling with small contact with NSs of English and had no friends as NSs to socialise with. Whereas, for the tutoring group or NS comprised of six pupils from the pupil community of the University of Dundee and four were from the university staff members. Most of the coachs were from Scotland and merely two came from the non English speech production backgrounds, nevertheless harmonizing to their bio-data that they possessed a good bid of English and understanding good of the British civilization. The processs are used by the research worker is the equal tutoring technique in which coachs are matched with NNSs. Both are interacting utilizing the online MSN courier in turn-taking. They are showing their thoughts and positions like inquiring inquiry, supply information and so on as though they are prosecuting in speaking but in other manner they are pass oning by typing the message online. In a conversation analysis, participants are identified for their linguistic communication consciousness such as middlemans are acquiring feedback for their grammatical and semantic inaccuracies. Furthermore, in this article, OECF is adopted few schemes from negotiated significance when a societal interaction emphasized negotiated significance in a cognitive procedure ( Long, 1996 ) . NNSs have the attempt to self-correct if they are acknowledging any mistakes during the communicating. These feedbacks could help them in their academic accomplishments. NNSs would be able to pattern their Englis h of no fright to be embarrassed when there are errors because they are non talking to the NS straight but by typing the messages. For the end-project study, the research worker developed study in a signifier of questionnaire with a five point Likert graduated table runing from Strongly Disagree to Strongly Agree to mensurate NNSs A ; acirc ; ˆâ„ ¢ and NSs positions and attitudes. In the inquiry, they will bespeak their degree of satisfaction by ranking it from 1 to 5 in which 5 is the highest mark. The analysis is considered in the eight-week intercession. In the survey of quality engagement, it showed that conversation was non being monopolized by the NS when NNSs were lending every bit much as their coach equals ; whereby they were given clip to believe, explicate and type their messages. NNSs were able to alter the flow of their on-line conversation by originating subjects and asked for elucidation if there was any misinterpretation occurred. However, it besides indicated that NNSs were effortless to take enterprises in altering subjects and inquiring inquiries due to their deficiency of assurance in pass oning in English, hence they anticipated the coachs to make most of altering subjects. Following, in linguistic communication consciousness survey, consequences indicated that NNSs had clip to read, reflect, memorise and spread out their English linguistic communication cognition repertory. NNSs were able to read their NS coachs A ; acirc ; ˆâ„ ¢ posters, infusion, generate, exchange and construct significance from the reliable environment. Finally, the consequences from the end-of-semester studies showed that both NSs and NNSs had a positive experience while engaged in this undertaking. NNSs feedback on this undertaking had offered them a socially and linguistically rich environment to pattern the mark linguistic communication. Harmonizing to NNSs, the text-based communicating provided a positive impact in bettering both their authorship and reading accomplishments and besides on their speech production accomplishments. They perceived those as an effectual manner non merely to interchange thoughts and to inquire for and clear up information but besides to show and back up their points of position. Indeed, their errors were noticed and they were able to be self-corrected. Part C With respects to the IT demands in this century, the research does involvement me. However, there are pros and cons to be considered to transport out this survey. Talking about the benefits from this survey, it is appropriate method for cut downing anxiousness in pupils larning English. NNSs particularly will non experience shy or embarrass if they make errors in organizing the syntactical sentences when they are non interact face to face with the NSs. Harmonizing to the findings, it was a positive feedback from NNSs on this research undertaking. They said that it gave a good deduction in their English acquisition and bettering both their authorship and reading accomplishments so as their speech production accomplishments. However, based from my sentiment the research did non good conducted. The first ground is, by looking from the facets of experimental cogency, the findings were non valid. This is reported in this article that during the undertaking has started, there were participants drop out from the undertaking and go forthing merely five braces to go on. The consequences from the findings were merely based from the five braces alternatively of 10 braces. The trying drawing was uneffective to obtain the satisfaction analysis on this survey. Second, the research worker indicated that he is utilizing both qualitative and quantitative methods in his research survey. Hence, the survey should follow with two groups.1 group which i s called the experimental group is given a intervention and 1 group which is called the control group does non have any intervention. Then, the consequences of the findings can be acceptable of whether the OECF truly run into it objectives. Third, the research worker should briefs the purposed lineation of the survey in order to acquire the good engagement from the participants. The research worker should aware of the different backgrounds of the NNSs participants to be matched with NSs coachs. I suggested that age is to see for choosing the NSs because harmonizing to the articles, there were four NS in their mid-twentiess and one in his late teens. Possibly, the research worker should see on the adulthood because I believe when younger NSs involves with the NNSs troubles in novice a conversation, therefore NSs will be easy acquire bored and they have the inclination of originating subjects that are more relevant to their age. Hence, the conversation failed to discourse efficaciousl y when NNSs will take a long clip to believe about the thoughts that they need to convey out. Harmonizing to the activities presented in the research article, I think the activities should be enriched with more reliable subjects, produce more light readings to the NNSs which related to the current issues and reading transitions that could arouse NNSs feedback immediately without hold. In add-on, to obtain more concise consequences, the period of survey analysis shall be extended to hebdomad 12 alternatively of hebdomad 8 hence legion activities could be planned. In general this research provides an chance for the higher instruction pupils to heighten their communicating accomplishments particularly in composing and talking. Beforehand, the research worker should clearly find his/her aims and what kind of research method that is applicable and appropriate for the survey. Often, we found that even though pupils had learnt English during a school clip but they were still confronting jobs to get the linguistic communication eloquence and truth. Therefore, this research undertaking is seen as the appropriate exercisings for pupils to modify their defects in English linguistic communication when they are able to show their thoughts and giving their ideas from the activities designed. They are affecting in two ways communicating in which their errors are being corrected by the experts or so called the coachs. On the manus of Malayan contexts, in order to implement this activities, the instructor shall look closely on the scholar involvements whereby the subjects to be discussed must be reliable, short and simple but is able to dispute their positions and able to promote them to do remarks. As a consequence, they learn more, understand the grammatical class in the sentences and larn new vocabulary each clip. Learning English should be merriment. How to cite Online enhance corrective feedback for ESL learners, Essay examples

Mother and Son Split Narrative Using the Poem Poppies free essay sample

I am shattered to pieces. He’s gone. And it feels it had been a stormy night. Raining, thundering like bombshells thrown. He’s gone against me, ignored me. He always argued and his dad always supported him. I’d arrived, neglected and forced to run away. It was for my benefit. I was a free bird, full with hope, patriotism and opportunities. By the second day, no man’s land was shaking, it shuddered. I miss my mother; I wish I stayed a bit longer, I wish I met you before I ran away. Just one last time. And the orders came†¦ â€Å"Attention, soldiers stand in line! † They stood. With uniform and khaki trousers. â€Å"March troops, march† Philip didn’t seem sure he was doing the right thing. The guns put a firework display like on bonfire night. Watching this he left his position at the front line and left wondering: I had realised. We will write a custom essay sample on Mother and Son Split Narrative Using the Poem Poppies or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page But there’s no going back. Guns bombarding and bullets whistling past. I have had enough! I shouldn’t have left for all this; illnesses (trench foot), rats swarming around and cold, cold nights. I am a shivering snowman at night bombing the Germans. Germans, them bastards. All of this has happened because of these stupid bastards. Germans. Don’t the German lines look beautiful? I’d been treated like rubbish. I can see the other sons talking about their mothers and sharing their special moments. They get treated with care by the general, why not me? Is it because I ran away? Philip was guiltier than before. So he wrote a letter explaining and saying how sorry he was to run away. â€Å"Dear Mother† I want to apologise to you that I came to the frontline without seeing you and left. I want to say that you were right and I was wrong. I want to say that I terribly miss you and I can’t live without you! I want to come back and embrace you like the bracelet on my hand; it was given by dad on my birthday. So I decided, I’ll try and come back to you, to my mother. I can’t live in these conditions, trench foot and rat diseases. I’m coming back, back to you. Yours and only son, Phillip â€Å"My father had gone to war, endangering his life for us and for our country and now I want to be just like dad and support my country, when they need me† Philip did what he wanted, he wanted to be like his father and he is. The mothers shadow left her forever with no reinforcements and her heart slowly melted.

Christopher Marlowe Essays - , Term Papers

Christopher Marlowe Christopher Marlowe: what did he contribute to English literature and how is his writing reflective of the style of the times? Christopher Marlowe contributed greatly to English literature. He developed a new metre which has become one of the most popular in English literary history, and he revitalised a dying form of English drama. His short life was apparently violent and the man himself was supposedly of a volatile temperament, yet he managed to write some of the most delicate and beautiful works on record. His writing is representative of the spirit of the Elizabethan literature in his attitude towards religion, his choice of writing style and in the metre that he used. Christopher Marlowe was born in 1564 the son of a Canterbury shoemaker and was an exact contemporary of Shakespeare. He was educated at the King's School, Canterbury, and Corpus Christi College, Cambridge. He became a BA in 1584 and a MA in 1587. He seems to have been of a violent nature and was often in trouble with the law. He made many trips to the continent during his short lifetime and it has been suggested that these visits were related to espionage. In 1589 he was involved in a street brawl which resulted in a man's death. An injunction was brought against him three years later by the constable of Shoreditch in relation to that death. In 1592 he was deported from the Netherlands after attempting to issue forged gold coins. On the 30th of May 1593 he was killed by Ingram Frizer in a Deptford tavern after a quarrel over the bill. He was only 29 years old. During the middle ages, culture and government were influenced greatly by the Church of Rome. The Reformation of Henry VIII (1529-39), and the break of ties with that church meant that the monarch was now supreme governor. This altered the whole balance of political and religious life, and, consequently, was the balance of literature, art and thought. The literature of Elizabethan England was based on the crown. This period of literature (1558-1625) is outstanding because of its range of interests and vitality of language. Drama was the chief form of Elizabethan art because there was an influx of writers trying to emulate speech in their writing, and because of the suddenly expanded vocabulary writers were using (most of these new words came from foreign languages). Marlowe's plays comprise The Tragedy of Dido, Queen of Carthage (possibly with some collaboration from Nashe), Tamburlaine parts one and two, The Jew of Malta, Edward II, Dr. Faustus and The Massacre at Paris. Up to the time of Tamburlaine, written in 15 87-8, there had been a few so-called tragedies. Of these, the best known is Gorboduc, first played in 1561, and apparently popular enough to justify its printing a few years later, although the play was "a lifeless performance, with no character of enough vitality to stand out from the ruck of the rest of the pasteboards." With Tamburlaine, Marlowe swept the Elizabethan audiences off their feet. The Jew of Malta, written after Tamburlaine, begins very strongly, with the main character a commanding figure of the same calibre as Tamburlaine, and the characterisation is better rounded than Tamburlaine's. Sadly the play comes to pieces after the second act, and it has been speculated that another less talented author revised the ending. Edward II is unexpected in that the main character is a neurotic weakling, instead of a dominant figure like Henry V. Even though the characterisation is clumsy, it is yet a dramatist's treatment, and one can see that Marlowe has moved towards creating a more developed character. Marlowe thus breathed new life into English tragedy, and paved the way for the greatest English dramatist, Shakespeare. It is quite possible that without Marlowe's contribution to English tragedy, Shakespeare would never have at tempted such an unpopular style and he would not be canonised as he is today. The Tragical History of Doctor Faustus is surely the pinnacle of Marlowe's achievement. The subject no doubt appealed to Marlowe. In no other play of his, nor in the majority of English literature, is there a scene to match the passionate and

Tokyo Travel Itinerary

Tokyo Travel Itinerary Tokyo Travel Itinerary I have decided to leave for Tokyo, Japan on December 9, 2011 which is a Friday, and return on December 18, 2011 which is a Sunday. My round trip ticket will cost me $1282. The outbound flight will last almost 12 hours which will bring me to Tokyos Narita International Airport on December 10, 2011, a Saturday afternoon. My $2500 sojourn in the chosen destination will officially start on a Sunday. It is nerve-racking and exciting at the same time. Before I get to my itinerary though, I need to get my requirements ready. First, I will need a U.S. passport. Its a good thing I have one already, which will not expire in the next 6 months. But if I hadnt, it would take me 4 to 6 week to process a U.S. passport application. For a U.S. adult citizen to apply for a passport, anyone can go online to http://travel.state.gov/ which will show you the whole process. A brief rundown is as follows: submit in person a completed Form DS-11, evidence of U.S. citizenship, identification, a photocopy of the identification document(s), payment for fees which amounts to $165, and one passport photo. Since I would be visiting for less than 2 weeks, I wont need a visa. This privilege can extend up to 90 days, and is called visa-free stays. When I get there, it would be important for me to take note of the U.S. Embassys address in Tokyo in case I lose my passport or if I find myself in a difficult, tight situation. No one knows what can happen in a foreign land, right? Anyway, it is located in 1-10-5 Akasaka, Minato-ku, Tokyo 107-8420, and their number is 81-3-3224-5000. It would also be prudent of me to enroll in a free service by our government, the Smart Traveler Enrollment Program, which will keep me up-to-date with important safety and security announcements, and help my family get in touch with me in case of an emergency. Japan is a highly developed country, and Tokyo is its capital. Although it has widely available tourist facilities, some areas remain to be off limits such as the coastal areas of Northeast Japan still recovering from the aftermath of the earthquake and tsunami last March, and also areas within 20 kilometers of the Fukushima Daiichi Nuclear Plant. Radiation however is believed to impose low health and safety risks if exposure lasts less than a year. Occasional aftershocks, however, are reportedly common to be felt in all of Japan. As for terrorist incidents, there had been none since 1995. So I it is quite safe to visit Tokyo. Before setting the dates for my long-awaited travel, I was told to visit our family doctor to have my health checked and get vaccinations that I needed before my journey. It was fortunate that I had planned this well over 6 weeks ago, so there was time for the vaccines to take effect. Routine vaccine shots I received were for influenza, chickenpox, polio, measles, mumps, rubella, diphtheria, pertussis, and tetanus. If I had planned on going to rural farming areas, I would have also received shots for Japanese encephalitis. Also, avian flu still thrives in Japan, so I was advised to steer clear of birds and chickens. Other suggestions my doctor gave me were to avoid unpasteurized dairy products, wash my hands often with soap and water or alcohol-based gel, especially before eating. Other valuable information on health safety can be found in http://wwwnc.cdc.gov/travel/. Japans language is Japanese, and their currency is Japanese Yen. One U.S. dollar is approximately equivalent to 78 Japanese Yen. Standard of living is definitely high and one of the highest in the world. As for my itinerary, I will be spending 7 days wandering around Tokyo, and maybe spend a day or two in nearby Kamakura, Yokohama, and Kyoto. It is winter time now, and Tokyo experiences relatively mild winters with little or no snowfall, so I imagine the weather to be really nice. After arriving in Narita International Airport, I will catch the JR Narita Express to get to Shinjuku. I have booked myself in Rose Garden Hotel, which is a 3-star hotel, charging $34 a night which is not too bad and actually one of the least expensive hotels in the area. This is where Ill be staying for the rest of my trip. I have chosen Shinjuku since it is centrally located and has numerous links for transport. Official Day 1: Sunday I will start my day in Shibuya and go to Meiji Jingu Shrine which is a Shinto shrine located within a forest of 175 acres. This area is covered by 120,000 evergreen trees, and visited as a place for recreation and relaxation in the heart of Tokyo. Around Shibuya are major trendy shopping centers and is considered the fashionable district of Tokyo. In the afternoon, I will have a chance to witness the fashion in Harajuku which is purportedly a spectacle not to be missed. Cafes and restaurants will usher me into the evening. Official Day 2: Monday Kyoto I have made reservations for a Kyoto day tour. My mode of transportation from and back to Shinjuku will be the bullet train. The tour will take me to Kinkaku-ji, also known as the Temple of the Golden Pavilion, which is a Zen Buddhist temple. It is one of the most famous buildings in the whole of Japan. Up next is Heian Shrine which is another Shinto shrine. Then the Otowa-san Kiyomizu-dera which is an independent Buddhist temple that has a great view of Kyoto from its soaring veranda. Next is the Kyoto Imperial Palace, the residence of the Imperial family until the capital was relocated to Tokyo in 1869. Then the SanjÃ… «sangendÃ…  or the Hall of the Lotus King which houses 1001 statues going as far back as the 13th century. And finally, the NijÃ…  Castle which is a flatland castle. Official Day 3: Tuesday Day 3 will be another day tour to see Mt. Fuji through the bullet train. Lunch will be served on the famous mountain, then attend a cruise on Lake Ashi and ride aerial cableway at Mount Komagatake while revelling the view of Hakone National Park. Official Day 4: Wednesday Kamakura and Yokohama This time I will be going to Kamakura and Yokohama via the Shonan-Shinjuku line to Ofuna Station, and transfer to Yokosuka line to Kamakura Station, and transfer again to Enoshima Dentetsu line to Hase Station. From the Hase Station, it will be a 500-meter walk to reach the Kotokuin Temple where the Great Buddha resides. Then off to Hase-dera which is one of the great Buddhist temples. Next will be Tsurugaoka Hachiman-gÃ… « which is the most important Shinto shrine in Kamakura. Then Tsurugaoka Hachiman-gÃ… «which is the most significant shrine in Kamakura. Then off to Yokohama through the Rapid Airport Narita train to see the Yokohama Landmark Tower, Yokohama Museum of Art, the Ferris Wheel at Yokohama Cosmo World, the Nippon Maru - Sail training Ship and the Yokohama Maritime Museum. Official Day 5: Thursday This time I will head to the Ueno Park which has the Toshogu Shrine, Bentendo Hall Temple, Tokyo National Museum, National Museum of Western Art, and the Tokyo National Science Museum. Official Day 6: Friday Day 6 will be yet another day tour to Toshogu Shrine, Lake Chuzenji, Nikko World Heritage, and Kegon Waterfall. Official day 7: Saturday My last official day in Tokyo, I will spend in central Tokyo. First stop will be the observation deck of Tokyo Metropolitan Government Building for its breathtaking view. Then the Shinjuku Gyoen National Garden which is said to be lovely. Next stop will be Ginza for my final shopping before I come back State side. It was exhausting planning this trip but I imagine it to be worth all the headache it had caused me the past days. I am excited to immerse myself in a very foreign culture, get to know a few of the locals, and see the world from a Japanese perspective. This will be enlightening as well as educational for me. I cannot wait.

How Victimization Evolves to Empowerment Essay Example | Topics and Well Written Essays - 3500 words

How Victimization Evolves to Empowerment - Essay Example All the same, King chooses a moderate and democratic viewpoint of empowerment, while Malcolm presents a more militant path. What Malcolm says about racial discrimination is that black people suffer â€Å"political oppression at the hands of the white man, economic exploitation at the hands of the white man, and social degradation at the hands of the white man.†2 King on the other hand remarks that black are denied their â€Å"constitutional and God given rights† under racial discrimination.3 It can be seen from the above statements that while King views the system as the culprit, Malcolm points his fingers to the mainstream white. It is in the backdrop of the racially discriminatory Jim Crow laws that both make their above-mentioned statements. Malcolm calls Jim Crow laws, a â€Å"segragationist conspiracy† and prescribes black to break them, while King calls for fighting against the segragationist laws as a part of a civil disobedience movement so that it can be transformed into a political struggle. While Malcolm thus stresses retaliation, King stands for collective political action. Martin Luther King realizes that for the process of empowerment to begin, first the black and the society should fully understand the dimensions of victim status. In â€Å"The Letter from Birmingham Jail,† when Martin Luther King writes an open letter to the eight white religious leaders, he is answering their allegations against him and the agitating black people as well, but also is making use of the opportunity to discuss the issue of racial segregation of black people.4 This forced entry of the black narrative into main public discourse is first step in the process of empowerment. This is an attempt to get the mass society acknowledge that black are real victims. This assertion of victim status then also becomes a prelude to the forthcoming empowerment process. King in his letter is trying to make both white and black people see the facts about bla ck victimisation.5 King was arrested and put in Birmingham jail for taking part in a demonstration against racial violence and discrimination.6 He wrote this letter in response to the statement issued by eight white religious leaders of the South, expressing concern over the â€Å"untimely† and violent nature of black protests.7 King utilizes his chance to reply to the white leaders so that he can show the wider public the ground realities of black life, a picture usually suppressed in mainstream narratives. In this manner, King by tailtoing a mainstream discourse, tries to win the attention of the mainstream audience, in order to make them see a marginalised issue. This method adopted by King stands proof to the fact that it is only through making victims as well as perpetrators acknowledge the victim status of the black, that the process of empowerment can begin. From this point of view, the letter of King can be viewed as addressed to both black and white people. King asse rts the need for black unity for the sake of their empowerment, and anchors his arguments on the universal value of justice to get wider support for them. King declares that he presumes the eight white leaders to be genuine and sincere in their concerns.8 This is a demand, and warning in disguise, that the white leaders are expected to adhere to the declared genuinity of their concerns. By making such a demand, King shows black that they have every right and courage to demand justice.

Struggles Over Access To Alcohol Essay Example | Topics and Well Written Essays - 2500 words

Struggles Over Access To Alcohol - Essay Example The struggle for gender equality and the participation of women in pub labor has continued up to date. Several pubs in Australia have both male and female patrons. Several Australian women start drinking as young adults, which has exposed them to various forms of youth violence. The presence of women in pubs is a common occurrence, which has led to increased risks associated with binge drinking and intoxication. However, the physical separation of male and female bar areas does not exist and young women drink in the company of men. Women patronizing pubs are victims of binge drinking of different types of alcohol such as spirits and beer. Adult Australian women still attend dance clubs and participate in occasional drinking. Majority of these women consume-full strength beer, which was part of the traditional drinking pattern of the Australian culture. In conclusion, Australia faced gender inequality in the provision of labor during the nineteenth century. Men and women had tradition ally predefined roles in the society. The changing economy and the world war led to a shift in the labor market in the country. Women began participating in labor activities dominated by men. This involved participating in the public space such as pub attendants. Several women became barmaids, a position previously reserved for men. The changing social responsibilities and trends demanded financial freedom among women. This trend has continued to the present time where pubs are patronized by women.

Rules and Regulations of University

Rules and Regulations of University 1. CONTEXT. This assignment is the part of Pgd program, which is submitted under the rules regulations of university to MR.Hashim Hirani In this assignment I searched on CIPD, means The Chartered Institute of Personnel and Development Company and I find material about grievances dismissals and disciplinary procedures in CIPD. This assignment is organised to cover Harvard referencing. 2. Why are disciplinary and grievance procedures necessary? Disciplinary and grievance procedures provide a clear and transparent framework to deal with difficulties which may arise as part of their working relationship from either the employers or employees perspective. They are necessary to ensure that everybody treated in the same way in similar circumstances, To ensure issues are dealt with fairly and reasonably, that employers are compliant with current legislation and follow the Acas code of practice for handling disciplinary and grievance issues. Disciplinary procedures are needed: So employees know what is expected of them in term of standards of performance or conduct. To identify obstacles to individuals achieving the required standards. as an opportunity to agree suitable goals and timescales for improvement in an individuals performance. To try to resolve matters without recourse to an employment tribunal. As a point of reference for an employment tribunal should someone make a complaint about the way they have been dismissed? Grievance procedures are needed: To provide individuals with a course of action should they have a complaint which they are unable to resolve through regular communication with line manager? To provide points of contact and timescales to resolve issues of concern. To try to resolve matters without recourses to an employment tribunal. 2.1 The legal position. The statutory procedures for handling discipline and grievance issues introduced in October 2004 were widely, although the provisions were only in force for less than five years, the statutory dispute resolution procedures were repealed in their entirety with effect from 6 April 2009 when the provisions of the employment act 2008 were implemented. From 6 April 2009 the important provisions governing discipline and grievances at work are to be found in: The Employment Act 2008 The Employment Tribunals (Constitution and Rules of Procedure) (Amendment) Regulations 2008 Numerous other pieces of legislation cross refer to discipline and grievance issues: The Employment Rights Act 1996 as amended The Employment Rights Dispute Resolution Act 1998 The Employment Relations Act 1999 The Employment Rights Act 2004. 2.2 Disciplinary policy and practice in CPID. There are two type of disciplinary system may b used Capability/performance and conduct 2.3 Capability/performance. It is inevitable that at some stage all employers will encounter difficulties with the performance of their employees in the workplace. Many employers will have a specific capability procedure to deal with such matters. It is good practice and also more efficient that such issues are addressed informally, as and when they arise. Only when informal options have been exhausted and where there is no alternative should managers enter a more disciplinary or capability procedures. Situation where an individual in unable to do their job because of ill health may also fall into this category. In these instances an employee should be dealt with sympathetically and offered support. However, unacceptable levels of absence could still result in the employer making the warning. 2.4 Conduct. Employee misconduct could range from continued lateness, failure to follow a reasonable management instruction, abuse of the organization computer system or internet access, bullying behavior or creating a hostile work environment, through to theft, fighting, and any other criminal offences. The more grave offences may constitute gross misconduct. 2.5 Stage of the process. If disciplinary action is to be taken, it should always have three terms. Letter Meeting Appeal There must always be a full and fair investigation. 2.6 Record keeping. All records should be kept as this will be vital should a case be taken to an employment tribunal. The type of records may b meeting, emails, attendance notes, telephone calls, and post etc. 2.7 Handing disciplinary interviews. All line managers should be trained and supported so that they are able to carry out disciplinary meetings with their team. The HR department should be able to assist them by providing a source of advice on preparing for and conducting the interview and relevant legislation. The key points to consider are: Ensure all the facts are investigated in advance. make sure the employee knows from the letter inviting them to the meeting why they have been asked. Make sure the individual has reasonable notice, ideally more than 72 hours, and that they have chance to arrange an appropriate representative if they wish. Provide appropriate statement from people involved in advance of the meeting Make sure another member of management can be there to take details notes. Never pre-judge the outcome of the interview before the hearing. Start the interview by stating the complaint to the employee and referring statement from people involved. Give employee opportunity to put forward their side of the story and call any supporting witnesses. Make use of adjournments always take a break to consider and obtain any extra information you need before reaching your decision. You can alsotake breaks if things become heated or people are upset during the interview. Deliver the decision confirms review periods and ensures you give details of how to appeal. Confirm the decision in writing. 2.8 Potential outcomes. 2.9 No action. After the meeting, the employer may decide that no action is necessary. If an employee was unclear about what was expected from them and they agree to try to resolve the issue via additional support or counseling. 2.10 Warnings. Alternatively, the employer may decide to give the employee a warning. An organizations policy should outline exactly what warnings will be given, but the following are examples of warnings organization may use: Verbal/ oral warning First written warning/improvement notice Final written warning. First written warning 6 months Final written warning 1 year 2.11 Dismissal. There are currently six potentially fair reasons for dismissal. Employers need to be sure that any decision to dismiss an employee will be seen as reasonable by an employment tribunal. The employer must follow the ACAS code prior to any dismissal and also have been fair overall, by complying with internal procedures, treating employees consistently and carrying out a proper investigation. 2.12 Grievance policy and practice. It is essential that grievances from employees are treated in the same fair manner and all line and senior manager must be familiar with their organisation grievance procedure. There are a number of other factors to hear in mind when dealing with grievance concerning harassment. 2.13 Handling grievances informally. Individuals should be encouraged to discuss ordinary, day to day issues informally with their line manager. This helps concerns to be heard and responded to as soon as possible. Where this has been unsuccessful, or circumstances make route for the individuals, then matters should be raised formally through the grievance procedure. 2.14 Handling grievances formally. Employees should also be aware about formal route as well, this including, The three stages of the statutory procedure and any further elements of the organisations additional procedures. with whom to raise the complaint. Timescales within which the organisation will seek to deal with the complaint. Details of the stages of the grievance procedure. An employee should be given the right to be accompanied to grievance hearings by a colleague or trade union representative. As in disciplinary matters, record keeping is important and the ACAS CODE should be followed. 2.15 CIPD VIEWPOINT. Ensuring that people are treated fairly and enabling them to work in a non hostile environment are important factors in the creation of a productive working environment. The CIPD believes that where possible employers and employees should seek to resolve most matters that arise in the course of the working relationship informally. This kind of things makes easy to resolved minor concerns speedily without take any formal action. It also helps to reduce any personal embarrassment in discussing issues of concern. Disciplinary and grievance procedures are essential when informal are ineffective, or where they are inappropriate given the nature of the issue arising. These procedures can also helps to prevent unnecessary staff turnover and absenteeism. And also helps to avoid costly and time consuming tribunal cases. It is essential that those implementing these procedures have the necessary training and guidance to do so, in line not just with minimum legal obligation but also with that principle of fairness and natural justice that is why CIPD staff turnover very low and people raised most of time their issues informally 3 References. ACAS. (2004) Disciplinary and grievance procedures. Code of Practice 1. London: Acas. ACAS. (2009) Disciplinary and grievance procedures. Code of Practice 1. London: Acas. Available at: http://www.acas.org.uk/CHttpHandler.ashx?id=1047